Return and Refund Policy
Overview
At Shmobsky Artistic Goods, we are committed to providing high-quality custom products and excellent customer service. This refund policy outlines the terms and conditions for returns, exchanges, and refunds for our print-on-demand products.
Custom Nature of Products
Please note that all our products are custom-made to order specifically for you. Due to the personalised nature of our items, we cannot accept returns for reasons of personal preference, change of mind, or ordering the wrong size or colour.
Eligible Returns
We accept returns and offer refunds only in the following circumstances:
Defective Products
- Items with printing defects, misprints, or poor print quality
- Products with manufacturing flaws or damage
- Items that arrive damaged due to shipping
Incorrect Orders
- We sent you the wrong product
- We made an error in customisation or personalisation
- Size or colour discrepancies due to our error
Return Process
If you believe your order qualifies for a return under our policy:
-
Contact us within 30 days of receiving your order
-
Email us at igor@shmobsky.com with:
Your order number
Clear photos of the defective or incorrect item
Description of the issue -
Wait for approval before returning any items
- Return authorised items in original packaging within 14 days of approval
What We Don't Accept
We cannot process returns for:
- Change of mind or personal preference
- Incorrect size or colour selection by the customer
- Normal wear and tear
- Items damaged by misuse or accidents
- Orders placed more than 30 days ago
Refund Process
For approved returns:
- A full refund will be issued to your original payment method
- Processing time: 5-10 business days after we receive the returned item
- Shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the customer's responsibility unless the return is due to our error
Exchanges
We offer exchanges for defective products or items sent in error. New replacement items will be produced and shipped at no additional cost to you.
Special Circumstances
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please contact us within 7 days. We'll work with you to resolve the issue, which may include filing a claim with the shipping carrier.
Damaged in Transit
If your item arrives damaged due to shipping, please contact us immediately with photos of both the item and packaging. We'll arrange for a replacement at no cost to you.
Quality Guarantee
We stand behind the quality of our products. If you're not satisfied with the print quality or construction of your item due to a defect on our part, we'll make it right with a replacement or full refund.
Contact Information
For all return requests and questions about this policy:
Email: igor@shmobsky.com
Phone: 0417 559 457
Business Hours: 9 am to 5 pm, Monday to Friday
Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Important Notes
- All return requests must be approved before shipping items back to us
- Unauthorised returns will not be processed
- Custom or personalised items cannot be returned unless defective
- Please allow adequate time for production and shipping when placing orders for special events or deadlines